University of Minnesota Physicians (M Physicians) is a non-profit organization seeking driven individuals in both clinical and non-clinical areas to help transform health and medicine. Headquartered in Minneapolis, our organization employs more than 1,200 physicians, 300 advanced practice providers and 2,200 health professionals and staff throughout Minnesota and beyond.

Why M Physicians?

Regardless of role, we recognize that every member of our team is vital! The Clinic Support Specialist facilitates coordination for patients receiving specialty care for M Health Fairview. This role assists specialty patients, family and health care providers with all scheduling, record gathering, medical record retrieval, Rightfax management, mail and appointment coordination needs. The person in this role will coordinate care/information with care team and/or administration and maintain the specialty intake database.

Key responsibilities include:

• Coordination of care/information with care team and/or administration
• Secures information pertinent to the patient visit
• Obtains internal and external records including, but not limited to, medical records, scans/imaging and pathology slides
• Arranges for courier service when needed to obtain records
• Completes intake with as much data/facts/information as possible to assure appropriate registration, scheduling and insurance reimbursements
• Provides Right Fax management
• Handles mail retrieval and distribution
• Creates new patient packet according to individual patient needs
• Pages and messages providers and care coordinators regarding urgent issues that need to be addressed in a timely matter
• Communicates with patients regarding eligibility for clinical trials
• Meets with patients upon arrival to clinic to introduce themselves and care coordinator
• Collects all relevant records for patients going back as far as needed to make sure complete medical history is maintained
• Works behind the scenes to make all pre-appointment needs are met, minimizing the patient's need to call multiple offices for services

• Post high school education in medical related area or equivalent experience
• Prior experience in patient scheduling and registration in a clinic setting
• Two to three years of strong customer service experience
• Basic research skills regarding clinical trials
• Good medical terminology skills
• Excellent interpersonal and communication skills

Location: Maple Grove - 14500 99th Ave N Maple Grove, MN 55369

Hours: 1.0 FTE

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

M Physicians offers competitive salary and excellent benefits and provides you with the opportunity to enhance your career in the exciting field of health care through rewarding and challenging assignments and the opportunities for advancement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.