Number of Job Openings Available:

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Job Summary:

Key Position Details:

• 28 hour/week position

• Day/Evening

• 10AM - 6:30PM Every other Weekend Rotation

• Benefit eligible

• SEIU Represented Role

Training is required Monday through Friday 8:00 AM - 4:30PM for the first 3 weeks. After training, schedule may be scheduled between the following

• Monday -Thursday 330p-12a, Fri 130p-10p

Job Description:

• Greets and welcomes patient in person.
  • Collects demographic and insurance information.
  • Checks in and interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • Documents any issues and resolutions in electronic medical record.
  • Uses resources, tools and procedure to complete registration for complex accounts.
  • May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations.
  • Obtains cost information and explains information to patient if necessary.
  • Collects co-pay or deductibles.
  • Assists and counsels patient with application process for available financial assistance programs.
• Provides technical or functional direction for employees.
  • Mentors new staff.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Assists patient in completion of request for information forms and submits to appropriate department.
• Other duties as assigned.

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• Associate's or Vocational degree preferred
• 2 to 5 years of revenue cycle or healthcare insurance experience required and
• 2 to 5 years of customer service experience required and
• 0 to 2 years of experience using computer including an electronic medical record, Microsoft Word, Excel and Outlook required and
• 0 to 2 years of general office experience required and
• 0 to 2 years of experience as a Patient Access Representative required
• Certified Application Counselors State of Minnesota - MNSure Licensure upon hire preferred