Join Egan Company as an Inside Account Manager within our Service team! In this role you will be responsible for supporting customers, Technicians and directly supporting Dispatch and Account Manager teams.

The basic responsibilities of the Inside Account Manager include but are not limited to the following:

• Direct Support to Service Account Managers and Field in Service

• Facilitate proposals to customers for repairs and small projects - under the direction of the account managers or field staff.

• Manage components of quotes/repairs/service calls to include:

  • Notify Dispatch and Sales Team of parts arrival.

  • Purchasing of equipment and material.

  • Obtain Proper licensing, permitting, and insurance.

  • Issue, Manage and Coordinate Subcontractor Purchase Orders with Dispatch and Sales Team.

  • COI/W9/Bond Requests

• Maintain/verify current pricebook of stock items from our vendors.

• Assist with Technician record keeping such as licenses, profiles, training, etc.

• Facilitate with warehouse staff on tracking of incoming parts and equipment.

• Working with account managers and vendors on equipment or parts returns.

• Working with account managers and vendors on parts warranties.

• Process permit requests.

• Organize, submit and track RPZ/Fire Inspections for Egan Company utilizing appropriate software systems and databases.

• Manage stock refrigerant and reclaim tanks, including delivery and pick up of tanks.

• Process Equipment Rebates for any and all service related offerings such as boiler, LED lighting and new equipment.

• Direct Support for Egan Customer Portal and Copper Integration, including payment processing on a customer's behalf.

• Maintain exceptional communication and time management skills in a high-paced customer service environment.

• Providing a high level of detail to support customer record keeping.

• Promote all service offerings: mechanical, plumbing, electrical, building automation, fire, security systems, and monitoring.

• Support Account Managers in managing their collectibles.

• Support Accounting with backup documentation per customer or contract billing.

• Support and administer department focused projects.

• Attend required meetings.

• All other duties as assigned.

• High school diploma or GED required, Bachelor's degree preferred.

• 2+ years of sales or sales-related experience, preferably within mechanical, electrical, or limited energy.

• Working knowledge of estimating processes and procedures including equipment and parts ordering.

• Ability to present to both internal and external groups.

• Ability to learn and promote other areas of the business.

• Proficient in the use of standard office computer programs such as Microsoft Office and Google Suite.

• Strong organizational skills to deal with competing customer needs.

• Demonstrated ability to develop strong relationships.

• Ability to work independently with minimum supervision.

• Strong desire to grow professionally and to learn and retain technical information.

• Performance of duties will be in the office, at customer sites, and job sites as needed.

• Ability to stand or sit for extended periods of time.

• Exposure to loud noise, dirt, and exposure to the elements are to be expected on job sites.

• Climbing ladders/stairs, uneven ground, bending, kneeling, and twisting are to be expected on job sites.

At Egan, our shared passion and pride are redefining the industry standard of customer care. We work together to promote teamwork, embrace innovation, act with integrity, pursue growth, and stay safe. We are committed to providing the growth opportunities in which our employees and customers are looking.

From general contractors and architects to building owners and facility engineers, Egan Company collaborates throughout the entire construction or project process with the shared goal of maintaining best-in-class relationships with our internal teams, customers, and business partners. At nearly 1,000 employees occupying our offices and work-sites, we aim to ensure every project is done with quality craftsmanship, integrity, and an aggressive commitment to safety. In fact, we're proud to be recognized as one of America's Safest Companies for recurring years.

Egan Company is one of the largest, multi-trade, specialty construction contractors and system integrators in the Midwest. We provide in-house expertise in planning, design, engineering, construction, and maintenance by representing over 15 skilled trade unions serving virtually every infrastructure discipline in the industry. Core services include: mechanical, electrical, engineering & design, curtain wall/glazing/panel systems (InterClad), millwrights, fabrication, building systems, controls & system integration, and service.

Egan Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, and status with regard to public assistance, protected veteran status, familial status, or other characteristic protected by law.

We do not accept application materials by mail or email except as a reasonable accommodation for qualified disabled applicants. Individuals who are unable to use our online process due to a disability should email recruiting@eganco.com.

Creating and maintaining a safe and drug-free working environment is important to all of us. Employment with Egan requires successful completion of a pre-employment substance abuse test and a background check. We also participate in E-Verify.